Terms of Service

1. Agreement

These Terms of Service govern your use of Ora, a clinic management application available at orabd.pro, operated by OraBd, Ashulia, Savar, Dhaka, Bangladesh. By creating an account or using Ora, you agree to these terms. If you do not agree, do not use the service.

2. What Ora provides

Ora is software that helps dental clinics manage patient records, appointments, digital prescriptions, invoicing and billing, and income and expense tracking. Ora is an administrative and record-keeping tool only. It is not a medical device, does not provide medical or diagnostic advice, and must not be relied on for clinical decisions. All clinical judgement remains the sole responsibility of the treating dentist.

3. Eligibility and your account

You must be at least 18 years old and legally able to enter into a contract. You must provide accurate registration information and keep it current. You are responsible for all activity under your account and any staff accounts you create, and for keeping login credentials confidential. Notify us immediately at orabdpro@gmail.com if you suspect unauthorised access.

4. Free trial

New clinics receive a 15-day free trial with access to the features described at signup. No payment method is required to start the trial. At the end of the trial your account will be limited until a subscription payment is made. We may modify or end trial offers for new users at any time.

5. Subscription and payment

Ora is offered on a monthly subscription. Current pricing is shown on our website and inside the application at the time of purchase. Payment is collected in Bangladeshi Taka (BDT) through bKash and Nagad. Payments are not automatically recurring — you renew each billing period by making a payment. Your subscription remains active for the period paid for. If payment is not received by the end of a period, access will be suspended until payment is made.

We may change pricing with at least 30 days' notice by email or in-app notice. Any promotional or founding-clinic rate applies for the period stated in the offer.

6. Refunds

Because a free trial is provided before purchase, subscription payments are generally non-refundable. If you were charged in error or experienced a prolonged service failure caused by us, contact orabdpro@gmail.com within 7 days and we will review the case in good faith. Refunds, where approved, are issued to the bKash or Nagad number used for payment.

7. Your responsibilities regarding data

You are responsible for the accuracy and lawfulness of all data you enter into Ora, including patient information. You confirm that you have the right and any necessary consent to record and store patient data, and that you will handle it in accordance with applicable Bangladeshi law and your professional obligations of confidentiality. You are responsible for the conduct of your staff who use the service.

8. Acceptable use

You agree not to:

• •Use Ora for any unlawful, fraudulent or harmful purpose
• •Attempt to access another clinic's data or bypass security or authentication controls
• •Reverse engineer, copy, resell, sublicense or white-label the service without our written permission
• •Upload malware, or content that infringes the rights of others
• •Use automated means to scrape the service or place unreasonable load on our infrastructure
• •Share a single account across unrelated clinics

9. Ownership

Ora, including its software, design, branding and documentation, remains our property. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. The clinic and patient data you enter remains yours; we claim no ownership over it and use it only to operate the service as described in our Privacy Policy.

10. Availability and support

We aim to keep Ora available continuously but do not guarantee uninterrupted service. Planned maintenance, third-party provider outages, internet disruptions or events beyond our control may cause downtime. We provide support by email and messaging during normal business hours in Bangladesh and aim to respond within one business day.

11. Backups and data export

We maintain routine backups of our systems, but you are encouraged to export and keep your own copies of important records. You may request an export of your clinic's data at any time by contacting support.

12. Disclaimer of warranties

Ora is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, including lost profits, lost patients, lost revenue, or loss of data. Our total liability for any claim arising out of or relating to the service is limited to the amount you paid us for the service in the three months preceding the claim.

14. Indemnity

You agree to indemnify and hold us harmless from claims, losses and expenses arising from your use of Ora, your data, or your breach of these terms or of any law or professional obligation.

15. Suspension and termination

You may stop using Ora and request account deletion at any time. We may suspend or terminate your account if you breach these terms, if payment is not made, or if your use poses a security or legal risk. Where practical, we will give notice and an opportunity to correct the issue. After termination, data is retained and deleted as described in our Privacy Policy.

16. Changes to the service and these terms

We may add, change or remove features to improve Ora. We may update these terms; the "Last updated" date will change and material changes will be notified by email or in-app notice. Continued use after an update means you accept the revised terms.

17. Governing law

These terms are governed by the laws of the People's Republic of Bangladesh. Any dispute will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh. We encourage you to contact us first so we can try to resolve the matter directly.

18. Contact

• •Email: orabdpro@gmail.com
• •Phone / WhatsApp: +8801799900323
• •Address: Ashulia, Savar, Dhaka, Bangladesh